Refund Policy
Our Commitment to You
We want you to receive the product you paid for and be able to enjoy your files as described. If you run into any technical problem or duplicate purchase, our team is here to make it right.
Digital Products
Our current products are digital downloads. Because digital files are normally made available immediately and cannot be physically returned, purchases are generally final once access to the digital product or download has begun.
That said, we want you to receive the product you paid for and be able to use the files as described.
When We Will Help
Please contact us if:
- you accidentally purchased the same product twice;
- the download is missing files;
- the file is corrupted or cannot be opened as described;
- you received the wrong product; or
- the product is materially different from the description on the product page.
We will normally try to fix the issue or provide a replacement file first. If we cannot reasonably resolve the problem, we may approve a full or partial refund where appropriate.
Change-of-Mind Refunds
Because digital products can be accessed immediately, we generally do not provide refunds solely because:
- you changed your mind after purchasing;
- you no longer need the product;
- you did not read the product description or file requirements before purchasing; or
- your printer, device, software, paper, ink, or third-party printing service produces results that differ from the on-screen preview, provided the supplied files are not defective.
If you have any questions about a product before buying, please reach out through our contact page and we will be glad to assist.
Requesting Help or a Refund
Please contact us within 14 days of purchase when possible.
Email: hello@old-hymns.com or message us via our contact form.
Please include:
- your name;
- the email address used for the purchase;
- your order number, if available;
- the product name; and
- a short explanation of the problem.
Screenshots may be helpful for technical issues, but please do not send sensitive payment or credit-card information.
Lemon Squeezy
Payments are processed by Lemon Squeezy, which acts as the merchant of record for purchases made through its checkout.
Approved refunds may be processed through Lemon Squeezy. Once a refund has been issued, it may take several business days to appear on your original payment method depending on your payment provider and financial institution.
Lemon Squeezy may also issue refunds in accordance with its own buyer terms, fraud-prevention procedures, chargeback policies, or legal obligations.
Consumer Rights
Nothing in this Refund Policy removes or limits any refund, cancellation, warranty, or consumer-protection right that cannot legally be excluded where you live.
Contact
Old Hymns by Stories Behind the Song